FAQ

Guest and team member health and safety are the number one priorities of HCA. Please use social distancing when checking in at the park. Face masks or coverings are not required but please feel free to wear them if so desired. We feel that there is little chance of viral transmission on our equipment because of the rinsing effect of the river and the hot sun on surfaces. If you feel sick please reschedule at no charge for another day. There are also outdoor sinks for hand-washing at the park and hand sanitizer in all the bathrooms.

We do not combine self-guided rafters (each party has there own raft(s) based on the size of the group)

We are the first and largest rafting outfitter located in Northern Utah and the only outfitter with private parks on the river for take-out and parking. For more than 30 years we have delighted 1000’s of guests from around the globe while visiting this beautiful part of Utah. We are dedicated to making sure that each of our guests feels welcome, wanted, and comfortable throughout their entire experience with us. From our highly trained professional staff, to our top-of-the-line equipment for your safety and comfort, and everything in-between we can show you the majestic mountains and scenic river canyons.

As with any outdoor activity, there are inherent risks. Rafting overall has less risk. Tubing is most popular with active High School and College age kids.  Although safety cannot be guaranteed, the entire High Country Adventure staff makes your safety their top priority.

Absolutely. Please us chat feature or contact our staff for more information on group events that are highly customized for your enjoyment.

When choosing a trip for you and your group, there are three primary factors to consider: your desired level of adventure, your desired trip duration, and the ages of your party members. Most of our trips are 90 minutes to four hours.  Please feel free to call or chat with our friendly, helpful staff at 801-2242500 and let us help you choose your perfect Utah River or Combo adventure.

Remember, when choosing your trip, please be realistic about everyone’s abilities and be sure to ask questions of our staff prior to booking. For other factors to consider when choosing your trip, please see our liability page under info for Rafter and Tuber Responsibilities.

Reservations are not required but will greatly speed up your check in process. We accept walk-ins if you just want to float the river on a Raft, Kayak or Tube we can usually accommodate you provided you arrive before 4pm. Combo tours and Weber river trips must have reservations.

You can make a reservation over the phone or right here on the website.

Cancellations made more than 24 hours prior to the departure of the trip will receive a full refund. Any requested changes to a trip departure time, date, or river section made more than 24 hours prior to the originally scheduled departure will not result in any additional charges, but will be subject to availability.

Once you are within 24 hours of the scheduled trip departure, a no show or late show may result in full charge of trip. We will do our best to reschedule you on another trip or if you are sick we will offer you a credit for another day.

It is your responsibility to be at your trip’s designated office at the scheduled check-in time. There are no exceptions to this policy so please remember to account for weather conditions, traffic, construction, etc.

We reserve the right to alter your scheduled trip. Please note that no refunds will be given if your trip is altered in any way due to water levels or weather.

We offer no hassle cancellation and change options. Please call or email with changes 24 hours prior to the event and we will do all we can to accommodate your request based on availability.

Yes, a 9.75% State Use and Sales Tax that will be added to each trip. In addition, if you choose to book on-line, an additional 6% booking fee will be added to the total.

Please arrive at your trip’s departure office at least 30 minutes prior to your scheduled rafting or combo adventure trip.

Come prepared with a swimsuit and quick-drying shorts and sandals with a heel strap or tennis shoes you don’t mind getting wet. For cooler days, it’s a good idea to bring some extra layers, but be sure to avoid cotton as it will keep you cold and wet. Long shirts can help with chafing while tubing if you have shorter arms. We have modern and comfortable equipment (wetsuits, river shoes, and Floating Dry Bags for phones and cameras) that are available for a small charge.

If you are visiting the ATV, Zip-lining or Rope course areas make sure you have closed toe sandals or tennis shoes.

All of our guests are fitted with Coast Guard approved Type III or V life jackets that are designed to keep you afloat in the event that you find yourself in the river. However, swimmers are more comfortable in the water and having this skill greatly increases your ability to get out of the river if you find yourself in the water. Therefore, all tubers must need to know how to swim well and rafters and kayakers should be able to get to shore or back to the boat without assistance. All rafters, tubers and kayakers must be willing and able to participate in their own self-rescue. To minimize chance of going in the water we recommend our guided rafting Provo or Weber trips.

All river equipment is inflatable custom-made with high quality PVC/Urethane fabric or Hypalon Rubber. The main difference between these water craft are how many people fit in each one. The rafts come in many sizes, small rafts hold a minimum of 3 guests, and larger ones hold up to 10 guests and we provide 5′ paddles to steer and maneuver. Inflatable Kayaks (also known as duckies) hold one or two guests and use a double bladed kayak paddle. Tubes are for one guest (no lap sitting) and hands and sometimes feet are used to steer – we also have mini paddles for tubers. New in 2020 are double tubes welded together for two guests. We can also strap two single tubes together to make a double.

The number of people per raft can vary from trip to trip. However, most of our rafts can comfortably accommodate three to ten guests and because of COVID-19 there will be very little combining of groups.

• Kayaks hold one or two guests
• Tubes hold one guest
• Double tubes hold two guests
• Cooler Tubes can hold one medium sized cooler or smaller

The Provo River is usually rated I-II and is dam controlled and consistent throughout the summer and into the fall

The Weber river has a shorter season than the Provo with consistent flows June through late August – Class I-III depending on the dam release.

Rapids are rated on a scale from Class I through Class VI and are as follows:

Class I (Novice):

• Moving water with riffles and small waves.
• Few obstructions, all obvious and easily missed with little training.
• Risk to swimmers is slight; self-rescue is easy.

Class II (Beginner):

• Straightforward rapids with wide, clear channels which are evident without scouting.
• Occasional maneuvering may be required, but rocks and medium-sized waves are easily missed.
• Swimmers are seldom injured and group assistance, while helpful, is seldom needed.

Class III (Intermediate):

• Rapids with moderate, irregular waves which may be difficult to avoid.
• Complex maneuvers in fast current and good boat control in tight passages or around ledges or obstacles are often required; large waves or strainers may be present but are easily avoided.
• Strong eddies and powerful current effects can be found. Injuries while swimming are rare; self-rescue can be easy but group assistance may be required to avoid long swims.

If your phone or camera is not waterproof, we do not recommend bringing it on the trip unless you purchase a dry bag. If you go on a guided rafting trip there is very little chance of it getting wet, so even a water resistant phone or camera is generally fine. There are plenty of opportunities for great pictures on our adventures.

Weather is Utah is generally very pleasant. Our trips leave as scheduled, rain or shine. In the event of extreme weather conditions, we do reserve the right to alter your trip and may provide refunds or store credit. We didn’t have a single rain-out in 2020 and most summers are warm and dry.

We offer a variety of deli lunch options for $15/lunch surcharge and we have a Texas bbq dinner with guided Provo river rafting option as well.

Yes. Gratuities for guides are acceptable and greatly appreciated. A typical gratuity can range from 10-20% of the cost of the experience and can be given in cash directly to the guide or left on a credit card in our office.

We include a free shuttle for all adventures with the exception of the all-day epic adventure and the zipline and rope course adventure. On these particular trips we do provide the river shuttle but you will be required to drive a short distance to the other activities in the area.